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Business terms and conditions

GENERAL TERMS AND CONDITIONS

These general terms and conditions (“Terms”) of the company ZP promo s.r.o., with its registered office at Chelčického 686, Rosice (Pardubice VII), 533 51 Pardubice, Company ID (IČO): 07894384, Tax ID (DIČ): CZ07894384, registered in the Commercial Register under file no. C 43373/KSHK maintained by the Regional Court in Hradec Králové, e-mail: info@zppromo.com, telephone number +420 774 285 220 („We” or „Seller”) govern, in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended („Civil Code“), the mutual rights and obligations of You, as the buyer, and Us, as the seller, arising in connection with or on the basis of a purchase agreement („Agreement“) concluded via the E-shop on the website www.r-cz.cz

All information about the processing of Your personal data is contained in the Privacy Policy, which can be found HERE.

The provisions of these Terms are an integral part of the Agreement. The Agreement and the Terms are drawn up in the Czech language. We may unilaterally change or supplement the wording of the Terms. This provision shall not affect the rights and obligations that arose during the period of validity of the previous wording of the Terms.

As you certainly know, we communicate primarily remotely. Therefore, it also applies to our Agreement that means of distance communication are used, which allow us to reach an agreement together without the simultaneous physical presence of Us and You, and the Agreement is thus concluded in a distance manner within the environment of the E-shop, specifically through the interface of the website („E-shop web interface“).

If any part of the Terms contradicts what we have mutually approved within the process of Your purchase on Our E-shop, this specific agreement will take precedence over the Terms.


1. CERTAIN DEFINITIONS

  • Price is the financial amount you will pay for the Goods;
  • Shipping Price is the financial amount you will pay for the delivery of the Goods, including the price of their packaging;
  • Total Price is the sum of the Price and the Shipping Price;
  • VAT is the value added tax according to the valid legal regulations;
  • Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
  • Order is Your binding proposal to conclude an Agreement for the purchase of Goods with Us;
  • User Account is an account established on the basis of the data provided by You, which enables the retention of entered data and the retention of the history of ordered Goods and concluded Agreements;
  • You are the person purchasing on Our E-shop, referred to by legal regulations as the buyer;
  • Goods are everything that you can purchase on the E-shop.

2. GENERAL PROVISIONS AND NOTICES

  • The purchase of Goods is only possible through the web interface of the E-shop.
  • When purchasing Goods, it is Your obligation to provide Us with all information correctly and truthfully. Therefore, we will consider the information you have provided Us in the Order to be correct and truthful.
  • On our E-shop, we also provide access to reviews of Goods made by other consumers. We ensure and check the authenticity of such reviews by linking the reviews to specific orders, therefore, in the internal system, we see the linked order ID for each review, and thus we are able to verify and prove that the review comes from a real consumer.

3. CONCLUSION OF THE AGREEMENT

  • An Agreement with Us can only be concluded in the Czech language.
  • The Agreement is concluded at a distance through the E-shop, with the costs of using means of distance communication being borne by You. However, these costs do not differ in any way from the basic rate you pay for the use of these means (i.e., in particular for internet access), so you do not need to expect any additional costs charged by Us beyond the Total Price. By sending the Order, you agree to our use of means of distance communication.
  • In order for us to conclude the Agreement, it is necessary for you to create an Order on the E-shop. This proposal must include the following information:
    • Information about the purchased Goods (on the E-shop, you indicate the Goods you are interested in purchasing by clicking the "Add to Cart" button);
    • Information about the Price, Shipping Price, method of payment of the Total Price, and the required method of delivery of the Goods; this information will be entered during the creation of the Order within the user interface of the E-shop, while information about the Price, Shipping Price, and Total Price will be displayed automatically based on the Goods, delivery method, and payment method you have chosen;
    • Your identification and contact details used to enable us to deliver the Goods, specifically your first name, surname, delivery address, telephone number, and e-mail address.
  • During the creation of the Order, you can change and check the data until it is completed. After checking, you complete the Order by pressing the "Order with obligation to pay" button. Before pressing the button, however, you must confirm your familiarity with and agreement to these Terms; otherwise, it will not be possible to complete the Order. A checkbox is used for confirmation and consent. After pressing the "Order with obligation to pay" button, all completed information will be sent directly to Us.
  • We will confirm your Order as soon as possible after it is delivered to Us by a message sent to your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms as an attachment to the e-mail message. The Terms in the wording effective as of the date of the Order, i.e., in the wording attached as an attachment to the confirming e-mail message, form an integral part of the Agreement. Confirmation of the Order constitutes the conclusion of the Agreement between Us and You.
  • There may also be cases where we will not be able to confirm your Order. This concerns, in particular, situations where the Goods are not available or cases where you order a larger number of items of Goods than allowed by us. However, we will always provide information about the maximum quantity of Goods in advance within the E-shop, so it should not be surprising to you. In the event that any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Agreement in an amended form compared to the Order. In such a case, the Agreement is concluded at the moment you confirm Our offer.
  • In the event that an obviously incorrect Price is stated within the E-shop or in the Order, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order and therefore the Agreement has been concluded. In such a situation, we will contact you without undue delay and send you an offer to conclude a new Agreement in an amended form compared to the Order. In such a case, the new Agreement is concluded at the moment you confirm Our offer. An obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other retailers or a digit is missing or extra.
  • In the event that the Agreement is concluded, you incur an obligation to pay the Total Price.
  • If you have a User Account, you can make an Order through it. Even in such a case, however, you have an obligation to check the correctness, truthfulness, and completeness of the pre-filled data. The method of creating an Order is identical to that of a buyer without a User Account; however, the advantage is that there is no need to repeatedly fill in your identification data.
  • In some cases, we allow a discount to be used for the purchase of Goods. To receive the discount, you must fill in the details of this discount into the designated field within the Order proposal. If you do so, the Goods will be provided to you with a discount.

4. USER ACCOUNT

  • Based on Your registration within the E-shop, you can access Your User Account.
  • When registering a User Account, it is Your obligation to provide all entered data correctly and truthfully and to update them in the event of a change.
  • Access to the User Account is secured by a username and password. Regarding these access details, it is Your obligation to maintain confidentiality and not to provide this data to anyone. In the event that they are misused, we bear no responsibility for it.
  • The User Account is personal, and you are therefore not entitled to allow its use by third parties.
  • We may cancel Your User Account, in particular if you do not use it for more than 5 years, or in the event that you violate your obligations under the Agreement.
  • The User Account may not be available continuously, in particular with regard to the necessary maintenance of hardware and software equipment.

5. PRICE AND PAYMENT CONDITIONS, RESERVATION OF OWNERSHIP RIGHTS

  • The Price is always stated within the E-shop, in the Order proposal, and of course in the Agreement. In the event of a contradiction between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Agreement. Within the Order proposal, the Shipping Price is also stated, or the conditions under which shipping is free.
  • The Total Price is stated including VAT and including all fees established by law.
  • We will require payment of the Total Price from you after the conclusion of the Agreement and before handing over the Goods. You can make the payment of the Total Price in the following ways:
    • By card online. In such a case, the payment takes place via the ShoptetPay payment gateway, whereby the payment is governed by the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/cs/ In the case of online card payment, the Total Price is payable within 2 days.
    • By online transfer. In such a case, the payment takes place via the ShoptetPay payment gateway, whereby the payment is governed by the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/cs/ In the case of online transfer payment, the Total Price is payable within 2 days.
  • The Invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The Invoice will also be physically attached to the Goods and available in the User Account.
  • The ownership rights to the Goods pass to you only after you pay the Total Price and take over the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting Our account; in other cases, it is paid at the moment the payment is made.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE PROPERTY

  • The Goods will be delivered to you no later than within 14 days in a manner of your choice, whereby you can choose from the following options:
    • Delivery via the transport company Zásilkovna to an address or a pick-up point in the Czech Republic and Slovakia;
    • Delivery via the transport company Zásilkovna to an address in Poland, Germany, and Austria;
  • The delivery time of the Goods always depends on their availability and the chosen method of delivery and payment. The estimated delivery time of the Goods will be communicated to you in the Order confirmation. The time specified in these Terms is indicative only and may differ from the actual delivery time. In the case of personal collection at the premises, we will always inform you about the possibility of picking up the Goods via e-mail.
  • After taking over the Goods from the carrier, it is Your obligation to check the integrity of the packaging of the Goods and, in the event of any defects, to immediately notify the carrier and Us. In the event that there is a defect in the packaging indicating unauthorized tampering and entry into the shipment, it is not Your obligation to take over the Goods from the carrier.
  • In the event that you violate your obligation to take over the Goods, with the exception of cases pursuant to Art. 4 of the Terms, this does not result in a violation of Our obligation to deliver the Goods to you. At the same time, the fact that you do not take over the Goods does not constitute a withdrawal from the Agreement between Us and You. However, in such a case, We incur the right to withdraw from the Agreement due to your material breach of the Agreement, or alternatively to store the Goods, for which we are entitled to a fee from you in the amount of CZK 100/day. If we decide to withdraw from the Agreement, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Agreement does not affect the claim for payment of the Shipping Price, or potentially the claim for damages, if any arose.
  • If, for reasons arising on Your side, the Goods are delivered repeatedly or in a different manner than agreed in the Agreement, it is Your obligation to compensate Us for the costs associated with this repeated delivery. We will send the payment details for the payment of these costs to your e-mail address specified in the Agreement, and they are payable within 14 days of delivery of the e-mail.
  • The risk of damage to the Goods passes to You at the moment you take them over. In the event that you do not take over the Goods, with the exception of cases pursuant to Art. 4 of the Terms, the risk of damage to the Goods passes to You at the moment you had the opportunity to take them over, but due to reasons on Your side, the takeover did not occur. The transfer of the risk of damage to the Goods means for You that from this moment on, you bear all consequences associated with the loss, destruction, damage, or any deterioration of the Goods.
  • In the event that the Goods were not listed as in stock in the E-shop and an indicative availability time was stated, we will always inform you in the event of:
    • an extraordinary disruption in the production of the Goods, whereby we will always inform you of the new expected availability time or information that it will not be possible to deliver the Goods;
    • a delay in the delivery of the Goods from Our supplier, whereby we will always inform you of the new expected delivery time.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

  • We guarantee that at the time of the transfer of risk of damage to the Goods according to Art. 7 of the Terms, the Goods are free from defects, in particular that the Goods:
    • corresponds to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed characteristics;
    • is fit for the purpose for which you require it and with which we agree;
    • is delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
    • is fit for the purpose for which Goods of this kind are normally used;
    • corresponds in quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, to the usual characteristics of Goods of the same kind that you can reasonably expect, also with regard to public statements made by us or another person in the same contractual chain, particularly through advertising or labeling;
    • is delivered with accessories, including packaging, assembly instructions, and other instructions for use that you can reasonably expect; and
    • corresponds in quality or performance to the sample or model that was provided to You before the conclusion of the contract.
  • The rights and obligations regarding rights from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).
  • In the event that the Goods have a defect, i.e., in particular if any of the conditions under Art. 1 are not met, you can notify Us of such a defect and assert rights from defective performance (i.e., make a claim for the Goods) by sending an e-mail or letter to Our addresses specified in Our identification data. For making a claim, you can also use the sample form provided by Us, which forms Appendix No. 1 to the Terms. In asserting the right from defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice without Our consent. We will settle the claim in accordance with the right from defective performance asserted by You.
  • If the Goods have a defect, you have the following rights:
    • to eliminate the defect by delivering new Goods without defect, or by delivering the missing part of the Goods; or
    • to eliminate the defect by repairing the Goods,
    unless the chosen method of eliminating the defect is impossible or disproportionately expensive compared to the other method, which shall be assessed in particular with regard to the significance of the defect, the value that the Goods would have without the defect, and whether the defect can be eliminated by the second method without significant difficulty for you.
  • We are entitled to refuse to eliminate the defect if it is impossible or disproportionately expensive, in particular with regard to the significance of the defect and the value the Goods would have without the defect.
  • Furthermore, you have the right to:
    • a reasonable discount on the Price; or
    • withdrawal from the Agreement,
    if:
    • we refuse to eliminate the defect or do not eliminate it in accordance with legal regulations;
    • the defect manifests itself repeatedly,
    • the defect constitutes a material breach of the Agreement; or
    • it is obvious from our statement or from the circumstances that the defect will not be eliminated within a reasonable time or without significant difficulty for You.
  • The right to withdraw from the Agreement does not apply if the defect in the Goods is insignificant.
  • In the event that you caused the defect in the Goods yourself, you are not entitled to rights from defective performance.
  • A defect in the Goods does not include wear and tear of the Goods caused by its normal use or, in the case of used Goods, wear and tear corresponding to the extent of its previous use.
  • When making a claim, we will issue a written confirmation to You, which will state:
    • the date when you made the claim;
    • the content of the claim;
    • what method of claim settlement you require;
    • Your contact details for the purpose of providing information about the settlement of the claim.
  • Unless we agree on a longer period, within 30 days of receiving the claim, we will eliminate the defects and provide you with information about the settlement of the claim at the specified contact details. If this period expires in vain, you may withdraw from the Agreement or request a reasonable discount.
  • We will inform you about the settlement of the claim by e-mail and issue a confirmation of the date and method of settlement of the claim. If the claim is justified, you are entitled to compensation for reasonably incurred costs. You are obliged to prove these costs, e.g., by receipts or confirmations of the shipping price. In the event that the defect was eliminated by delivering new Goods, it is Your obligation to return the original Goods to Us, however, the costs of this return shall be borne by Us.
  • In the event that you are an entrepreneur, it is Your obligation to notify and complain about the defect without undue delay after you could have discovered it, but no later than within three days of taking over the Goods.
  • In the event that you are a consumer, you have the right to assert rights from defective performance for a defect that occurs in consumer Goods within a period of 24 months from taking over the Goods.

8. WITHDRAWAL FROM THE AGREEMENT

  • Withdrawal from the Agreement, i.e., the termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the manners specified in this Article, or in other provisions of the Terms in which the possibility of withdrawal is explicitly stated.
  • In the event that you are a consumer, i.e., a person purchasing Goods outside the scope of their business activity, you have the right, in accordance with the provisions of Section 1829 of the Civil Code, to withdraw from the Agreement without giving a reason within 14 days from the date of conclusion of the Agreement, or, if it is a purchase of goods, then within fourteen days of its takeover. In the event that we have concluded an Agreement the subject of which is several items of Goods or the delivery of several parts of Goods, this period begins to run only on the day of delivery of the last item or part of the Goods, and in the event that we have concluded an Agreement on the basis of which we will deliver Goods to you regularly and repeatedly, it begins to run on the day of delivery of the first delivery.
  • You may withdraw from the Agreement in any demonstrable manner (in particular by sending an e-mail or a letter to Our addresses specified in Our identification data). For withdrawal, you can also use the sample form provided by Us, which forms Appendix No. 2 to the Terms.
  • However, even as a consumer, you cannot withdraw from the Agreement in cases where the subject of the Agreement is a performance specified in Section 1837 of the Civil Code.
  • The period for withdrawal according to Art. 2 of the Terms is considered to be maintained if you send Us a notice during its course that you are withdrawing from the Agreement.
  • In the event of withdrawal from the Agreement according to Art. 2 of the Terms, you are obliged to send the Goods to Us within 14 days of withdrawal and you bear the costs associated with returning the goods to Us. You, on the other hand, are entitled to have Us refund the Shipping Price, but only in an amount corresponding to the cheapest offered method of delivery of the Goods that we offered for the delivery of the Goods. In the event of withdrawal due to Us breaching the concluded Agreement, we also cover the costs associated with returning the goods to Us, but again only up to the amount of the Shipping Price in an amount corresponding to the cheapest offered method of delivery of the Goods that we offered during the delivery of the Goods.
  • In the event of withdrawal from the Agreement, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account chosen in the withdrawal from the Agreement. However, the amount will not be returned before we receive the Goods or before you prove to Us that it has been sent back to Us. Please return the Goods to Us clean, if possible including the original packaging.
  • In the event of withdrawal from the Agreement according to Art. 2 of the Terms, however, you are liable to Us for any reduction in the value of the Goods resulting from handling these goods in a manner other than what is necessary to familiarize yourself with the nature, characteristics, and functionality of the Goods, i.e., the way you would familiarize yourself with the Goods in a brick-and-mortar store. In the event that we have not yet returned the Price to you, we are entitled to offset the claim for costs against your claim for the return of the Price.
  • We are entitled to withdraw from the Agreement at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons inherent in the nature of the Goods), even before the expiry of the time specified in Art. 1 of the Terms. We may also withdraw from the Agreement if it is obvious that you intentionally provided incorrect information in the Order. In the event that you purchase goods within your business activity, i.e., as an entrepreneur, we are entitled to withdraw from the Agreement at any time, even without giving a reason.

9. CONSUMER DISPUTE RESOLUTION

  • In relation to buyers, We are not bound by any codes of conduct within the meaning of the provisions of Section 1826 (1) (e) of the Civil Code.
  • We handle consumer complaints via the electronic address info@zppromo.com. Information about the settlement of a complaint will be sent to the buyer's electronic address.
  • The Czech Trade Inspection Authority, with its registered office at Štěpánská 796/44, 110 00 Prague 1, Company ID (IČ): 000 20 869, internet address: http://www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the Agreement. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and a buyer who is a consumer, arising from a purchase agreement concluded by electronic means.
  • The European Consumer Centre Czech Republic, with its registered office at Štěpánská 796/44, 110 00 Prague 1, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

10. FINAL PROVISIONS

  • If Our and Your legal relationship contains an international element (for example, if we ship goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, this arrangement does not affect your statutory rights.
  • We will deliver all written correspondence to you via electronic mail. Our e-mail address is listed under Our identification details. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account, or through which you contacted us.
  • The Agreement may only be amended on the basis of our written agreement. However, We are entitled to amend and supplement these Terms; such change will not affect already concluded Agreements, but only Agreements that will be concluded after the effective date of this change. However, we will inform you about the change only if you have a User Account created (so that you have this information in case you order new Goods; however, the change does not give rise to a right of termination, as we do not have a concluded Agreement that could be terminated), or if we are to deliver Goods to you regularly and repeatedly based on the Agreement. We will send information about the change to your e-mail address at least 14 days before the effective date of this change. If we do not receive a termination of the concluded Agreement for regular and repeated deliveries of Goods from you within 14 days of sending the information about the change, the new terms become part of our Agreement and will apply to the next delivery of Goods following the effective date of the change. The notice period, in the event that you give notice, is 2 months.
  • In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor outages, etc.), we bear no responsibility for damage caused as a result of or in connection with cases of force majeure, and if the state of force majeure lasts for a period longer than 10 days, both We and You have the right to withdraw from the Agreement.
  • An appendix to the Terms is a sample form for a claim and a sample form for withdrawal from the Agreement.
  • The Agreement, including the Terms, is archived in electronic form by Us, but is not accessible to you. However, you will always receive these Terms and the Order confirmation with a summary of the Order by e-mail, and you will therefore always have access to the Agreement even without Our cooperation. We recommend always saving the Order confirmation and the Terms.
  • These Terms become effective on 1.1.2026.

 

Appendix No. 1 - Claim Form

Appendix No. 2 - Withdrawal Form from the Agreement

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